Order Review
Orders are checked for payment, product details, address accuracy and customization requirements.
Shipping Policy
Delivery Information · Solviaworld
Shipping
Policy
Learn how Solviaworld processes standard and customized furniture orders, calculates shipping, provides tracking information and handles oversized deliveries, address changes, customs charges and unexpected transportation delays.
Custom furniture requires production before dispatch.
Product preparation time and transportation time are separate stages. The estimated delivery date may vary according to the selected design, customization and destination.
Production Required
Customized furniture is prepared after the required specifications have been confirmed.
Tracking Provided
Tracking or carrier information is sent when it becomes available for the selected service.
Special Delivery
Oversized items may use freight, pallet or appointment-based delivery instead of standard parcel services.
Policy Overview
Delivery begins with careful planning.
This Shipping Policy applies to purchases made directly through solviaworld.shop. Delivery availability, transportation method, processing requirements and shipping costs depend on the product, order size, destination and selected customization.
Standard parcel items and large furniture cannot always use the same delivery service. Bedside cabinets, vanities, dressers, desks, television cabinets and wall-mounted storage systems may require different packaging or carrier arrangements.
Any delivery estimate is an estimate rather than a guaranteed arrival appointment unless Solviaworld expressly confirms otherwise in writing. Production time, carrier transportation time and customs processing are separate stages.
Check your delivery details before placing the order.
Confirm the recipient name, telephone number, street address, apartment or unit number, postcode and destination country. Additional charges caused by incorrect information may be the customer’s responsibility.
Order Journey
From checkout to your room.
The stages below explain the typical order journey. Some standard products may move through the process faster, while customized or oversized furniture may require additional preparation.
Order Received
Payment, item selection, customer information and delivery details are recorded.
Details Confirmed
Custom dimensions, colors, modules or other required information are reviewed.
Product Prepared
The order enters production, quality checking, protective packaging and dispatch preparation.
Carrier Collection
The shipment is transferred to the applicable parcel, freight or specialist delivery provider.
Final Delivery
The carrier delivers the shipment or contacts the recipient to arrange an appointment where required.
Shipping Terms
Important information about processing and delivery.
Please read these sections before ordering, particularly when purchasing customized, oversized or multi-piece furniture.
Order Processing
Orders may require payment verification, fraud screening, address review, stock confirmation or customization confirmation before processing begins.
Processing does not necessarily mean that the item has shipped. Weekends, public holidays and periods of unusually high order volume may affect administrative processing.
Custom Production
Customized furniture is produced or modified according to approved specifications. Production begins after the required dimensions, colors, configurations and payment details have been confirmed.
Changes requested after approval may extend production time or may no longer be possible.
Shipping Rates
Shipping charges may be displayed at checkout, included in the product price or provided through a separate quotation, depending on the item and destination.
Oversized, remote-area, freight, redelivery, storage, inside-delivery and appointment services may involve additional charges.
Available Destinations
Shipping is available only to destinations supported at checkout or confirmed by Solviaworld. Certain products, dimensions or transportation methods may not be available in every region.
Contact sales@solviaworld.shop before ordering if your destination is not available at checkout.
Delivery Estimates
Delivery estimates may be displayed on the product page, during checkout, in an order confirmation or in a separate custom-order quotation.
Estimates may change because of production requirements, product size, carrier availability, destination, customs inspection, weather or other circumstances outside our direct control.
Tracking Information
Tracking details are provided when supported by the selected carrier. Tracking may initially show limited information while the carrier receives, scans or transfers the shipment.
Large or freight shipments may use a shipment reference, delivery appointment or carrier contact process instead of conventional parcel tracking.
Large Furniture Delivery
Oversized products may require a different delivery experience.
Large dressers, modular storage systems, television cabinets and combination bookcases may be delivered by freight or a specialist carrier. Standard parcel delivery expectations may not apply.
The carrier may contact the recipient by telephone, text message or email to arrange a delivery window.
Unless expressly stated otherwise, delivery may not include indoor placement, stair carrying, unpacking, assembly or packaging removal.
Customers should check doors, hallways, lifts, staircases, corners and building restrictions before ordering.
A responsible adult may need to be present to inspect and accept the shipment.
SECTION 07
Address Accuracy
Customers must provide complete and accurate delivery information. Solviaworld is not responsible for delays caused by missing apartment numbers, incorrect postcodes, inaccessible addresses or incomplete recipient contact details.
Contact us immediately if an address needs to be changed. Address changes cannot be guaranteed after an order has entered production, fulfillment or carrier processing. Carrier correction, rerouting or redelivery fees may be charged to the customer.
SECTION 08
Customs, Duties and Taxes
International shipments may be subject to import duties, customs fees, brokerage charges, local taxes or other destination-country charges. These charges may be collected at checkout or separately by customs, the carrier or another authority.
Unless the order or checkout page expressly states that these charges are included, the recipient is responsible for paying applicable import-related fees. Customs processing may also affect the delivery timeline.
SECTION 09
Split Shipments
Products from the same order may be packaged or shipped separately because of size, production status, warehouse location or carrier requirements.
When an order is divided into multiple shipments, separate tracking details may be provided. Receiving one package does not necessarily mean the complete order has been delivered.
SECTION 10
Delivery Inspection
Inspect the exterior packaging before accepting or opening the shipment. When possible, record visible carton, crate or pallet damage on the carrier’s delivery document.
- Photograph the unopened package and shipping label.
- Photograph visible tears, dents, crushing or punctures.
- Keep all packaging until the product has been inspected.
- Report damage promptly to sales@solviaworld.shop.
- Do not discard damaged components before receiving instructions.
SECTION 11
Failed Delivery
A shipment may be considered undeliverable when the address is incorrect, the recipient cannot be contacted, access is unavailable, required duties remain unpaid or delivery attempts are unsuccessful.
Redelivery, storage, address correction, return transportation and handling fees may apply. Customized products returned as undeliverable may not qualify for a merchandise refund.
SECTION 12
Post Office Boxes
Large furniture and many tracked services cannot be delivered to post office boxes, parcel lockers or similar collection addresses. A valid physical street address may be required.
Contact us before placing an order if you are unsure whether your address can accept the selected furniture or transportation service.
Delivery Support
When should you contact us?
Include your order number and the recipient’s name so our team can identify the shipment more efficiently.
No Tracking Update
Contact us when tracking has shown no meaningful movement for an unusually long period.
Address Problem
Notify us immediately if the address is incomplete or contains an error.
Delivery Damage
Send clear photographs of the product, packaging and shipping label as soon as possible.
Missing Package
Check the property, household members and carrier notice before reporting a shipment as missing.
Questions about your furniture delivery?
Contact Solviaworld with your order number, recipient name and delivery postcode. For damage reports, include photographs of the packaging, product and shipping label.
Email sales@solviaworld.shop- Choosing a selection results in a full page refresh.
