Information You Provide
Contact details, delivery information, order details and messages.
Privacy Policy
Solviaworld Legal Document
Privacy
Policy
This Privacy Policy explains how Solviaworld collects, uses, stores and discloses personal information when you visit solviaworld.shop, purchase furniture, submit a customization request, communicate with us or otherwise interact with our services.
Your Information
Used carefully, transparently and for defined purposes.
We collect information needed to operate our store, process orders, provide customized furniture services and improve the shopping experience.
Order Information
Products, custom specifications, payments, shipping and returns.
Device Information
Browser, IP address, device data and website interaction records.
Service Providers
Shopify, payment processors, carriers, analytics and support tools.
Your Choices
Marketing preferences, cookie controls and applicable privacy rights.
Introduction
Privacy is part of a trustworthy shopping experience.
Solviaworld respects the privacy of customers, visitors and individuals who communicate with us. This policy describes the types of personal information we may process, the purposes for which we use it and the circumstances in which it may be disclosed.
In this policy, “personal information” means information that identifies, relates to, describes or can reasonably be associated with an individual, as defined under applicable law. It does not generally include anonymous or aggregated information that can no longer reasonably identify a person.
By using our website, submitting information or completing a transaction, you acknowledge the practices described in this policy. Where consent is required by law, we will request it through an appropriate notice, setting, checkbox or cookie consent tool.
This policy should reflect the services actually used by the store.
Third-party Shopify applications, advertising integrations, analytics tools and communication services may collect additional information. Their use should be reviewed regularly to ensure that this policy remains accurate.
CHAPTER 01
Who We Are
Information about the business responsible for this website.
Solviaworld operates the online store available at solviaworld.shop. For questions about this Privacy Policy or the handling of your personal information, contact us at sales@solviaworld.shop.
Depending on the applicable privacy law and the circumstances, Solviaworld may act as the controller, business or other responsible organization determining why and how customer information is processed. Certain service providers, including Shopify and payment providers, may also process information under their own legal responsibilities.
CHAPTER 02
Information Collected
The information we collect depends on how you interact with us.
Identity and Contact Data
Name, email address, telephone number, billing address, delivery address and account information.
Transaction Data
Purchased products, order amount, payment status, discounts, refunds, returns and customer service history.
Customization Data
Requested colors, dimensions, room photographs, sketches, storage requirements and approved furniture specifications.
Technical Data
IP address, browser type, device identifiers, operating system, website activity and approximate location derived from IP data.
Information you provide directly
We collect information when you place an order, create an account, subscribe to communications, contact customer service, request custom furniture, submit a review or otherwise provide information to us.
Information collected automatically
When you visit the website, cookies, pixels, local storage and similar technologies may automatically collect information about your device, browser, pages viewed, interactions, referring source and use of the website.
Information received from other sources
We may receive information from Shopify, payment processors, delivery carriers, fraud prevention providers, analytics platforms, advertising partners, social media platforms and applications connected to our store.
CHAPTER 03
How We Use Data
Personal information is used for specific business purposes.
Process and Fulfill Orders
Confirm payment, prepare products, arrange delivery, provide tracking and manage returns, refunds or replacements.
Provide Custom Furniture Services
Review room information, measurements, colors, configurations, production approvals and related customer communications.
Protect the Store
Detect fraud, prevent misuse, secure accounts, enforce policies and investigate suspicious or unlawful activity.
Improve Our Services
Analyze website performance, understand customer preferences, test features and improve products, content and navigation.
Communicate and Market
Respond to questions, send service messages and, where permitted, provide promotional communications or personalized advertising.
We may also use personal information to comply with tax, accounting, consumer protection, product safety, recordkeeping and other legal obligations, and to establish, exercise or defend legal claims.
CHAPTER 04
Legal Bases
Where required, processing relies on an appropriate legal basis.
Depending on your location and the purpose of processing, we may rely on one or more of the following legal bases:
- Contract: processing necessary to accept, prepare, deliver and support your order.
- Consent: processing based on permission, such as certain marketing communications or non-essential cookies.
- Legitimate interests: reasonable business purposes such as fraud prevention, store security, service improvement and customer support.
- Legal obligations: processing required for tax, accounting, compliance, product safety or lawful government requests.
- Legal claims: processing necessary to establish, exercise or defend rights and claims.
Where processing is based on consent, you may withdraw that consent, subject to applicable law. Withdrawal does not affect processing that occurred before consent was withdrawn.
Data and Custom Furniture
Your room references are used to evaluate your request.
When customers submit room photographs, dimensions, floor plans or sketches, we use that information to understand furniture placement, access limitations and customization requirements. Please avoid including people, private documents or unrelated personal information in submitted room photographs.
CHAPTER 05
Disclosure of Information
Information may be disclosed when necessary to operate the store.
E-commerce Platform
Shopify hosts the online store and supports checkout, customer accounts, order management and store operations.
Payment Providers
Payment and fraud-prevention providers process transaction and payment-related information.
Shipping Providers
Carriers, freight providers and delivery partners receive information needed to transport and deliver orders.
Professional Services
Accountants, insurers, legal advisers and other professional providers may receive information when reasonably necessary.
Analytics and Advertising
Analytics or advertising providers may receive online identifiers and interaction information, subject to available privacy controls.
Legal and Business Events
Information may be disclosed for legal compliance, safety, claims or a merger, restructuring or transfer of business assets.
We do not intend to sell personal information for money. However, some privacy laws may define certain advertising or analytics disclosures as a “sale,” “sharing” or targeted advertising. Where applicable, customers may use available cookie settings, privacy controls or opt-out methods.
CHAPTER 06
Payments
Payment information is processed through authorized providers.
When you complete a purchase, payment information is transmitted to Shopify, the selected payment processor, financial institutions and fraud-prevention providers as necessary to authorize and complete the transaction.
Solviaworld does not ordinarily receive or store complete payment card numbers. We may receive limited payment information such as payment status, transaction reference, payment method type and the last digits of a card where provided by the payment service.
Payment providers operate under their own privacy and security terms. Customers should review the privacy information displayed by the selected payment provider when completing checkout.
CHAPTER 07
Marketing
You can control promotional communications.
Where permitted, we may use your email address or other contact information to send information about products, new arrivals, custom furniture, offers or store updates.
You can unsubscribe from promotional email by using the unsubscribe link included in the message or by contacting sales@solviaworld.shop.
Unsubscribing from promotional communications does not prevent us from sending transactional or service-related messages, such as order confirmations, delivery updates, customization questions, security notices or responses to customer service requests.
CHAPTER 08
Data Retention
Information is retained only for appropriate business purposes.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including completing orders, maintaining warranty or service records, resolving disputes, preventing fraud and meeting legal, tax and accounting obligations.
Retention periods vary depending on the type of information, the relationship with the customer, legal requirements and whether the information is needed for an ongoing claim or investigation.
When information is no longer reasonably required, we may delete, anonymize or securely isolate it, subject to technical limitations and lawful retention obligations.
CHAPTER 09
Security
We use reasonable measures to protect personal information.
We use administrative, technical and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
No online system, internet transmission or storage method can be guaranteed to be completely secure. Customers should use unique passwords, protect account credentials and avoid sending sensitive payment information through ordinary email.
If you believe an account or communication with Solviaworld has been compromised, contact us promptly at sales@solviaworld.shop.
CHAPTER 10
International Transfers
Information may be processed in more than one country.
Solviaworld uses Shopify and other service providers that may process information in countries outside the customer’s country of residence. Data protection standards may differ between jurisdictions.
Where required by applicable law, transfers may be supported by contractual safeguards, adequacy decisions or other legally recognized transfer mechanisms.
CHAPTER 11
Children
Our store is intended for individuals able to make purchases.
Solviaworld is not directed to children below the minimum age required to independently consent to data processing or enter a purchase agreement under applicable law.
We do not knowingly collect personal information from children in violation of applicable law. A parent or legal guardian who believes a child has provided personal information may contact us to request review and appropriate action.
CHAPTER 12
Third-Party Links
External websites operate under their own policies.
The website may contain links to social media platforms, payment providers, delivery tracking pages or other third-party services. Solviaworld does not control the privacy practices, security or content of those independent services.
Review the privacy policy of a third-party website before submitting personal information through that service.
Your Privacy Rights
Your location may provide specific rights.
Available rights depend on the applicable law and may be subject to exceptions, identity verification and legal retention requirements.
Right to Know
Request information about the categories, sources and purposes of personal information processing.
Right of Access
Request access to certain personal information held about you.
Right to Correct
Request correction of inaccurate or incomplete personal information.
Right to Delete
Request deletion of eligible personal information, subject to lawful exceptions.
Right to Restrict
Request restriction of certain processing where applicable.
Right to Object
Object to certain processing based on legitimate interests or direct marketing.
Data Portability
Request eligible information in a structured, commonly used format.
Opt Out
Opt out of eligible sale, sharing, targeted advertising or marketing communications.
To exercise a privacy right, email sales@solviaworld.shop with the subject line “Privacy Request.” We may need to verify your identity and authority before completing the request. Authorized agents may be required to provide evidence of authorization. We will not unlawfully discriminate against you for exercising an applicable privacy right.
CHAPTER 13
Policy Updates
This Privacy Policy may be updated when our practices change.
We may revise this policy to reflect changes to the website, service providers, technology, legal requirements or business operations.
The updated version will be posted on this page with a revised effective or “last updated” date. When required, we may provide an additional notice or request renewed consent.
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