This Return & Refund Policy applies to eligible merchandise purchased directly from Solviaworld through solviaworld.shop. Purchases made through a third-party marketplace, retailer or sales platform may be governed by that platform’s return procedures and policies.

In this policy, “standard product” means a product that has not been modified, personalized or produced according to customer-selected specifications. “Custom product” includes furniture made or modified according to requested dimensions, colors, finishes, drawer layouts, modules, configurations or other customer-approved details.

Customers may request a return for an eligible standard, non-customized product within 30 calendar days after the carrier marks the shipment as delivered.

Submitting a request within the return period does not automatically guarantee approval. We may ask for photographs, packaging information and details about the condition of the item before issuing return instructions.

Customized, personalized and made-to-order furniture is generally considered final sale because it is produced or modified according to customer-approved specifications and may not be suitable for resale.

Custom products are therefore not normally eligible for return, exchange or refund due to a change of mind, room-measurement error, color preference, styling preference or a customer’s decision that the product is no longer required.

Custom products may still qualify for support when:

• The item arrives materially damaged during transportation.
• The item has a verified manufacturing defect.
• The product materially differs from the approved specifications.
• The customer receives the wrong product or major components are missing.
• Applicable law provides a non-waivable remedy.

To begin a return request, email sales@solviaworld.shop. Please contact us before arranging transportation or sending any package.

A return is not approved until Solviaworld confirms the authorization in writing. Return instructions may vary depending on the product size, location, condition and reason for return.

Approved change-of-mind returns must be returned in a condition suitable for inspection and potential resale. The product should be complete, clean and free from damage caused after delivery.

• Include all hardware, drawers, shelves, accessories and manuals.
• Protect painted, mirrored and metal surfaces from scratching.
• Use the original packaging where it remains suitable and safe.
• Do not write directly on the retail or product packaging.
• Secure movable components before transportation.
• Use a traceable transportation method approved for the item size.

Solviaworld may reduce or decline a refund if the returned product is incomplete, damaged, improperly packaged or shows handling beyond what is reasonably necessary to inspect the product.

For an approved change-of-mind return, the customer is generally responsible for arranging and paying the return shipping costs. Original delivery charges, expedited shipping charges, assembly fees, handling fees and customs-related charges are generally non-refundable unless required by law.

Large furniture may require a specialist carrier, collection appointment, protective packaging or pallet service. Solviaworld may provide instructions or a return quotation, but any applicable cost will be confirmed before the return is arranged.

Refunds are not issued solely because a return shipment has been delivered. Returned products must first be received, identified and inspected.

After the inspection is completed, we will notify you whether the refund has been approved, partially approved or declined. Approved refunds are generally submitted to the original payment method within 10 business days after approval.

Banks, card issuers and payment providers may require additional time to display the credit. Solviaworld does not control external payment processing times after a refund has been submitted.

Possible refund deductions

• Authorized return transportation costs paid on the customer’s behalf
• Missing components or accessories
• Damage caused by inadequate return packaging
• Loss in value caused by excessive handling or assembly damage
• Non-refundable original services or delivery upgrades

Inspect the exterior packaging before opening the shipment. If the packaging shows visible damage, photograph it before removing or discarding any protective materials.

Please report transportation damage, manufacturing defects, incorrect items or missing major components as soon as reasonably possible, preferably within 7 calendar days after delivery. Prompt reporting helps us review carrier and production records.

Please include:

• Your order number and full customer name
• A photograph showing the complete item
• Close-up photographs of the affected area
• Photographs of all sides of the outer packaging
• A photograph of the shipping label
• A description of the problem and any missing components

Contact us immediately if you need to change or cancel an order. Submission of a cancellation request does not guarantee that the order can be stopped.

Standard orders cannot normally be cancelled after fulfillment, packaging or carrier collection has begun. Customized orders cannot normally be cancelled after design approval, material preparation or production has started.

When a custom order can still be cancelled, reasonable costs already incurred for design work, materials, labor, payment processing or production preparation may be deducted where permitted by applicable law.

Direct exchanges are not guaranteed because furniture availability, dimensions, colors, production status and shipping costs may differ. When an eligible standard product is approved for return, the customer may be asked to return the original product and place a separate order for the replacement item.

Customized or made-to-order furniture is not eligible for exchange due to a change of preference, incorrect customer measurements or a request for a different color after production.

Customers are responsible for providing an accurate delivery address, reachable contact information and reasonable access for delivery.

When a shipment is refused, remains unclaimed, cannot be delivered because of an incorrect address or is returned after unsuccessful delivery attempts, reasonable outbound shipping, return transportation, storage, redelivery and handling costs may be deducted from any available refund.

Customized items returned as undeliverable remain subject to the custom product restrictions in this policy and may not qualify for a merchandise refund.

Nothing in this policy is intended to exclude, restrict or replace any consumer right or legal remedy that cannot lawfully be excluded under the laws applicable to the customer’s purchase.

Consumer cancellation rights, warranty remedies and exceptions for custom-made goods may differ by destination. Where this policy conflicts with a mandatory legal requirement, the mandatory legal requirement will apply.

For return requests, damaged-item reports, cancellation requests or refund questions, contact:

Solviaworld Customer Care
Email: sales@solviaworld.shop
Website: solviaworld.shop

Please include your order number in the email subject line. Customer care messages should be sent from the email address used to place the order whenever possible.

Please keep the packaging during inspection.

Original protective materials may be required if a product needs replacement parts, carrier inspection or authorized return transportation.