Currency

Product prices are displayed in the currency shown on the website or during checkout. Currency display may vary depending on region, market settings or payment gateway configuration.

Your card issuer, bank or payment provider may apply its own exchange rate or foreign transaction fee if your payment method is billed in a different currency.

Taxes & Duties

Applicable taxes may be included in the displayed price or calculated at checkout depending on destination and market settings.

International orders may also be subject to customs duties, local taxes, brokerage fees or import charges, unless otherwise stated.

Billing Accuracy

Customers are responsible for entering complete and accurate billing information. Incorrect billing addresses, mismatched card information or incomplete details may cause payment failure or delay.

• Use the cardholder’s correct name
• Enter the right billing address
• Check postcode and email carefully

Payment Authorization

Some transactions may go through a temporary authorization before final capture. Authorization behavior depends on the payment provider, card issuer and checkout configuration.

A pending authorization is not always the same as a completed charge.

Custom Furniture Orders

Custom or made-to-order furniture may require confirmed payment before production begins. In some cases, the store may need to confirm custom details such as dimensions, colors, drawer layout or shipping arrangements before moving forward.

Once a custom order is approved and enters production, changes or cancellations may no longer be possible.

Failed or Declined Payments

A transaction may fail because of insufficient funds, bank restrictions, fraud screening, billing mismatch, payment gateway issues or unsupported payment methods.

• Retry with correct billing details
• Try a different card or method
• Contact your bank if needed
• Contact us if the issue continues

Order Holds & Reviews

Solviaworld reserves the right to review orders for fraud prevention, billing verification, address confirmation or unusual transaction activity. During review, order processing may be temporarily delayed.

If a payment cannot be verified or processed, the order may be cancelled and any captured amount refunded where applicable.

Chargebacks & Payment Disputes

Customers who believe there is a billing issue should contact Solviaworld first at sales@solviaworld.shop so we can review and try to resolve the matter.

Unauthorized chargebacks may delay resolution and can affect the processing of refunds, replacements or order support.

Payment Security

Checkout is processed through secure systems designed to help protect payment information. Solviaworld does not ask customers to send full card numbers through ordinary email.

For your safety, do not share full card details, passwords or banking credentials in customer-service messages.

Refunds

Approved refunds are returned to the original payment method whenever possible. Refund timing depends on the payment provider, bank and order circumstances.

For full details regarding refunds, please review the Return & Refund Policy.